Terms and Conditions

Pottery Experiences

 

FICH Ceramics understands that special circumstances are unavoidable, and cancellations may be necessary. Please see blow FICH ceramics’ terms and conditions for pottery experiences.

 
Change the date

• If you have booked and need to change the date of your pottery lesson, please give as much notice as possible to get your preferred changed date and time.
• FICH Ceramics requires a minimum of twenty-four hours and can only accommodate one date change.
• Subsequent changes will result in a £30 charge and changes will not be able to be accommodated with less than the twenty-four-hour notice period. 

Cancel pottery experience

• Pottery experiences cancelled within 24 hours of purchasing will receive a full refund.
• Failure to show, no refund will be issued.
• Booked pottery experiences will be offered to reschedule if outside the required twenty-four-hour notice period.

Lateness

If you are going to be late, please contact FICH Ceramics either by phone on 07760993855 or by email fi@fichceramics.co.uk. If you are more than 15 minutes late, without contact, your pottery experience will be cancelled effective immediately without being offered to reschedule or refund.

Validation date

Pottery experiences are valid for a year from date of purchase. Outside of this timeframe, pottery experiences will not be redeemable, and no refund will be given. This includes pottery experiences purchased as gifts.  

 

Physical pieces                                                                                                                 

Each piece is handmade and can vary slightly in size (no more than 0.5cm smaller or larger) and colour can look slightly different to what you. Cancellations are not accepted. Everything should be hand washed with care and should be treated as glassware.                     

Returns        

The pieces need to be in original packaging and in excellent condition when returned back to be eligible for return. Customers are responsible for postage costs. Refunds (minus 10% to cover postage) will be issued once the piece has been returned.

Shipping

Within UK                     

The price of post and packaging to the UK has been included into the price of each piece, therefore no additional costs will be added at the end.
Unfortunately, international shipping is not available at this time.

Lead Times                           

Pieces that are made to order, depending on the time of year and workload, their lead time can vary from 8 - 10 weeks, please see the product description at the time of purchasing. There may be the rare circumstance that it takes a bit longer than the stated lead time, if this is the case, you will be contacted to discuss options. 

Items Made During Pottery Experiences

Once the piece has left the studio, FICH Ceramics is not liable for any breakages, or cracks within the pieces. It is the individual's responsibility to use the pieces with care and attention. It is the individual's responsibility to use their pieces at their own risk and to use them appropriately.