Shop policies

Please get in touch if you have further questions using the 'contact us' section of the website and we will get back to you as soon as possible. 
                                                                                                              
Please note
                           
Each piece is handmade and can vary in size and colour. Cancellations are not accepted. Everything should be hand washed with care and should be treated as glassware. 
                           
Returns
                            
The pieces need to be in original packaging and in excellent condition to be eligible for return. Customers are responsible for postage costs.
                                                      
Shipping
                     
At the moment shipping within the UK is free. International shipping is not currently available. We are currently using Royal Mail signed for 2nd class postage. Royal Mail have stated this should take 3 business days for delivery.
                           
Processing times
                           
The processing time of each piece is 4-6 weeks. We will try our best to fulfil this time frame but in the rare circumstances this is not possible we can refund the amount or we will give you a date where your ordered will be fulfilled.