Shop policies

Please get in touch if you have further questions using the 'contact us' section of the website and we will get back to you as soon as possible. 
                                                                                                              
Please note
                           
Each piece is handmade and can vary slightly in size (no more than 0.5cm smaller or larger0 and colour can look slightly different to what you . Cancellations are not accepted. Everything should be hand washed with care and should be treated as glassware. 
                           
Returns
                            
The pieces need to be in original packaging and in excellent condition when returned back to be eligible for return. Customers are responsible for postage costs. Refunds (minus 10% to cover postage) will be issued once the piece is returned.
                          
Shipping
We are currently using Royal Mail signed for 2nd class postage. Royal Mail have stated this should take 3 business days for delivery. Please note these delivery times could be affected by COVID-19 and neither FICH ceramics or Royal Mail can guarantee a definite delivery date.

Within UK                     

The price of post and packaging to the UK has been included into the price of each piece, therefore no additional costs will be added at the end.
Shipping Upgrade
If you would like to use a quicker, trackable delivery service, please get in touch. This option would have an additional charge added to the price so a separate invoice will be issued and this will need to be paid for before your piece is dispatched. 
International
International shipping is available upon request, please note that buyers are responsible for any custom charges.
                           
Lead Times
                           
Each piece is made to order, depending on the time of year and workload this can vary from 4-8 weeks, please see the product description at the time of purchasing. There may be the rare circumstance that it takes a bit longer than the stated lead time, if this is the case, you will be contacted to discuss options. 

Privacy Policy 

Information I Collect;

To fulfil your order, you must provide me with certain information (which you entered when purchasing your item), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of ceramic, for example), if you contact me directly.

Why I Need Your Information and How I Use It.

I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services. I use your information as necessary to comply with my obligations.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Fiona Chappelle, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@FICHceramics.com. Alternately, you can mail me at; Fiona Chappelle 11, Sellwood Road Abingdon Oxfordshire OX14 1PE.

Thank you